Nicola Kellock Psychotherapist · Privacy Policy

 

Last updated: June 2025

 

Nicola Kellock is committed to respecting and protecting your privacy. This Privacy Policy explains how personal data is collected, used, and shared when you visit this website or engage with the services offered. This policy complies with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.

 

 

1. Who We Are

 

This website is owned and operated by Nicola Kellock, a UK-based therapist and trauma-informed practitioner. Nicola is the data controller responsible for how your personal data is handled.

 

If you have any questions about this policy or your data, please get in touch via:

Email: info@nicolakellock.com

 

 

2. What Personal Data Is Collected

 

We may collect and process the following personal information:

• Contact information: name, email address, phone number (e.g. when you submit an enquiry)

• Health-related information: shared voluntarily when using the contact form or booking services

• Website usage data: IP address, browser type, pages visited, and time spent on the website (via cookies or analytics tools)

• Booking details: appointment information, preferences, and related correspondence

 

 

3. How and Why We Use Your Data

 

Your data is collected to:

• Respond to enquiries and provide therapy services

• Manage bookings and client communications

• Comply with legal obligations (e.g. safeguarding or tax purposes)

• Improve website performance and user experience

• Send occasional updates or resources, if you opt in

 

We only collect and process your data when there is a lawful basis to do so, such as your consent, the performance of a contract, or legal compliance.

 

 

4. Sharing Your Data

 

Nicola Kellock does not sell, rent or trade your personal information.

 

Your data may be shared with trusted third parties who assist in running the business (e.g. email service providers or website hosting platforms), but only under strict confidentiality agreements and where appropriate safeguards are in place.

 

 

5. How We Store and Protect Your Data

 

All personal data is stored securely and accessed only when necessary. Steps are taken to protect your information from unauthorised access, alteration, or disclosure.

 

Where data is stored electronically, it is protected using secure passwords, encryption where appropriate, and secure platforms.

 

 

6. Cookies

 

This website uses cookies to enhance your browsing experience. These may include:

• Necessary cookies: to ensure the site works correctly

• Analytics cookies: to track website usage and improve performance (e.g. Google Analytics)

 

You can manage or disable cookies in your browser settings.

 

7. Your Rights

 

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your data (where appropriate)

• Withdraw consent at any time (where we rely on consent)

• Restrict or object to certain uses of your data

• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

 

To exercise your rights, please contact Nicola Kellock directly using the details above.

 

 

8. Retention of Data

 

Personal data is kept only as long as necessary for the purposes it was collected, or to comply with legal and professional obligations. For example, client records may be retained for a fixed period as required by regulatory guidelines.

 

 

9. Third-Party Links

 

This website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these external sites. We recommend reading their privacy policies if you choose to visit them.

 

 

10. Changes to This Policy

 

This policy may be updated from time to time to reflect changes in legal requirements or business practices. The latest version will always be available on this page.

 

 

Thank you for trusting Nicola Kellock.

 

Your privacy matters — and we’re committed to keeping your information safe.